The Challenge
A fast-growing online fashion retailer with a warehouse and two pop-up stores had built its IT bit by bit. Patchy warehouse Wi-Fi slowed down barcode scanners and order picking, and the pop-up stores’ payment terminals sometimes lost connection. The business handled thousands of customer payments a week but had no formal security setup, and an outage during a big sale had cost it a full day of orders.
Our Solution
Telco took over IT under a managed services plan. We installed warehouse-grade Wi-Fi so scanners stay connected in every aisle, and gave each store a backup mobile connection so card payments keep working if the main internet goes down. We separated payment systems from the rest of the network to help with PCI compliance, added firewalls, multi-factor authentication and endpoint protection, and set up automated backups of order and customer data. Round-the-clock monitoring means problems are fixed before they affect sales.
The Results
- 25% faster order picking with reliable warehouse Wi-Fi
- No lost sales from payment outages since rollout
- Payment network set up to support PCI compliance
- Peak sale events run smoothly with systems monitored 24/7
