A dealership or workshop is several businesses sharing an address. Sales, service and parts each take their own calls, work at different paces, and get judged separately — but the customer dials one number. We build systems that route by department without making the caller work it out.
What usually goes wrong
- One number reaches whoever is nearest a phone, and service bookings land with sales or the other way round.
- A customer calling for a job update waits because the only person who knows is under a car.
- Coverage stops at the workshop door, so the bays, the yard and the wash bay are dead zones.
- Forecourt cameras point at stock but miss the access points that matter after hours.
What we put in
- Routing by department. Sales, service and parts each get their own path, their own queue and their own voicemail, from one published number.
- Service-desk queues. Call volume at the service desk is visible, so a busy morning is something you can see rather than something you discover.
- Coverage across the whole site. Bays, parts store, yard and wash bay, built for a workshop environment rather than an office one.
- Handsets that suit the floor. Staff who move between bays are reachable without walking back to a desk.
- Cameras on stock and access. Forecourt and yard coverage, with attention to entry points and after-hours movement rather than only the display line.
What changes
Calls reach the right department first time, the service desk can see its own workload, and coverage reaches the parts of the site where the work actually happens.
Built from our telephony, networking and camera services.
Straight answers about phones, networks and security
The questions we get asked most often, answered without the sales pitch.
Yes. A single published number can branch by department, each with its own queue, hours and voicemail, so the caller picks once and lands in the right place.
It will if it is designed for the environment. Workshops have metal, machinery and interference that an office design does not account for, so coverage is planned for the bays specifically.
Yes. Extensions can follow a person on a handset or mobile, which suits staff who move between bays, the parts store and the yard.
