Hospitality & Tourism

Guest Wi-Fi is the most reviewed thing you own that nobody thanks you for. It is judged at full occupancy, in the furthest room from the equipment, by someone who is paying for the night. We design hospitality networks for the worst case, because that is the case guests write about.

What usually goes wrong

• Coverage was tested in an empty building, and a full house behaves nothing like an empty one.
• Guest devices and property systems share a network, so a booking terminal is reachable from a guest room.
• The front desk has one phone and no way to move a call to housekeeping, maintenance or the restaurant.
• Staff cannot be reached while moving around the property, so everything waits for someone to walk back to a desk.

What we put in

• Coverage planned for a full property. Designed around the building and its occupancy rather than around a floor plan, including the rooms furthest from the equipment.
• Guest and property traffic kept apart. Guests reach the internet and nothing else; bookings, payments and back-office systems sit on their own segment.
• A front desk that can route a call. Multi-line handling with transfers to departments, rooms and on-shift staff.
• Staff reachable while they move. Extensions that travel with the person rather than sitting on a desk they are never at.
• Public-area cameras. Entrances, car parks and common areas, positioned for the areas that generate incidents.

What changes

Wi-Fi stops being a review topic, the desk can move a call in one step, and staff can be reached anywhere on the property. Events and peak season stop being the weeks when the network gives up.

Drawn from our wireless LAN, telephony and camera services.