Updates get skipped because they break things
Staged updates with visual regression checks before anything reaches production.
Website Maintenance
Updates, monitoring, backups and fixes — so your site stays fast, patched and online without anyone on your team having to think about it.
- 240+ sites under active care
- 99.99% average monitored uptime
- 11 min median response to a critical alert
OVERVIEW
What this actually involves
Most sites are not attacked because someone targeted them. They are attacked because a plugin went unpatched for four months and a scanner found it. Maintenance is unglamorous and it is the cheapest security you will ever buy.
Updates, uptime monitoring, and fixes so your site stays fast and secure.
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Patched on a schedule
Core, plugins and dependencies updated on a staging copy first, then promoted.
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Backed up and actually restorable
Off-site backups with restores tested quarterly, not assumed.
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Watched around the clock
Uptime, certificate expiry and performance monitored, with alerts that reach a person.
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Small changes included
Copy edits, new pages and image swaps handled inside the retainer.
PROBLEMS WE SOLVE
The things that usually go wrong
The site went down and nobody noticed
Minute-by-minute monitoring with escalation to an on-call engineer.
Backups exist but have never been restored
Quarterly restore drills into a clean environment, with the result written down.
Performance has quietly degraded
Monthly Core Web Vitals reporting, with the regressions actually chased down.
CAPABILITIES
What we deliver
Core & plugin updates
Applied on staging, checked, then promoted on a published schedule.
Security hardening
Firewall rules, malware scanning, login protection and file integrity monitoring.
Backup & recovery
Daily off-site backups with tested, documented restore procedures.
Uptime monitoring
Global checks with alerting and a public status history.
Performance tuning
Caching, image optimization and database cleanup, measured monthly.
Content updates
Copy, images and new pages handled within agreed turnaround times.
SEO & technical health
Broken links, redirects, sitemaps and structured data kept correct.
Monthly reporting
What changed, what was blocked, and how the site is performing.
TECHNOLOGY & PLATFORMS
What we build with
Chosen per project, not per habit — the stack follows the problem.
Platforms
- WordPress
- WooCommerce
- Shopify
- Webflow
Monitoring
- UptimeRobot
- Pingdom
- New Relic
- Sentry
Security
- Cloudflare
- Wordfence
- Sucuri
- fail2ban
Backup
- Jetpack VaultPress
- BlogVault
- Amazon S3
HOW WE WORK
From first call to handover, no surprises
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We check what state it is in
Versions, known security holes, whether the backups actually restore, and how fast it loads today.
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We fix what is urgent
Updates applied to a copy first, security gaps closed, and monitoring switched on.
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We keep it that way
Updates on a schedule, restores tested for real, and your content changes done for you.
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We report every month
What changed, what was blocked and how the site is performing, in language you do not need us to translate.
SELECTED WORK
Results, not screenshots
Retail & E-commerce
Verdant Supply Co.
Second Case Study
- 3.1x peak traffic handled without incident
- +48% mobile conversion rate
- 0.9s largest contentful paint
eCommerce DevelopmentWebsite Maintenance
Hospitality & Tourism
Sedona Ridge Resort
Third Case Study
- 2.4x direct bookings within one quarter
- -61% drop-off at payment
- 9 wks research to live
Experience DesignApp Development
Transportation & Logistics
Copperline Freight
First Case Study
- -54% radio calls per shift
- +31% jobs completed per driver per day
- 11 min average dispatch-to-accept
AI-Powered Product DevelopmentApp Development
INDUSTRIES WE SERVE
Built around how your industry actually operates
Tradies & Construction
Never miss a call from a job site
Retail & E-commerce
Keep the register and the backend in sync
Medical & Healthcare
Reliable lines when patients are waiting
Hospitality & Tourism
Guest WiFi and front-desk systems that just work
Automotive
Service bay to showroom, one connected system
Transportation & Logistics
Dispatch that never drops the call
WHY TELCO
Four reasons clients stay
One accountable team
Strategy, design, engineering and support in one place. Nothing is handed to a third party.
Working software early
You see something real in weeks. Progress is demonstrated, not described.
Built to be handed over
Documented, tested and yours. No lock-in to us as a vendor.
Here since 1983
Four decades of keeping systems running, applied to the software layer too.
ENGAGEMENT MODELS
Work with us the way that fits
Start with one and move between them as the work changes.
Fixed Project
A defined scope with a fixed price
- Fixed timeline
- Milestone billing
- Agreed deliverables
- Warranty period
MVP Sprint
Proving an idea before you over-invest
- 6–10 weeks
- Working product
- User testing included
- Go or no-go at the end
Dedicated Team
Ongoing work with shifting priorities
- Monthly rate
- Your roadmap
- Scales up or down
- Direct access to the team
Ongoing Support
Keeping what you have fast and safe
- Monitoring
- Patching and updates
- SLA response times
- Small changes included
FREQUENTLY ASKED
Website Maintenance — common questions
An MVP sprint runs six to ten weeks from kickoff to a live product. A full build is usually three to six months depending on integrations. Maintenance retainers are ongoing. We give a range at proposal stage and a fixed date once scope is agreed — and if something slips, you hear it in that week’s update rather than at the end.
Fixed price for defined scope, a fixed fee for an MVP sprint, and a monthly rate for dedicated teams and support retainers. We do not bill hourly for delivery work — it rewards the wrong thing. Estimates come with the assumptions written down, so when something changes you can see exactly what moved.
You do, in full, from the first commit. Repositories are in your organisation, infrastructure is in your accounts, and design files are shared with your team. There is no license to renew and no dependency on us to keep operating. If you want to take the work in-house, we will help with the handover.
Two weeks of hypercare is included with every build — the team that shipped it stays on call for bugs and adjustments. After that most clients move to a support retainer covering monitoring, updates and a monthly allowance for changes. Some take it in-house instead, which is a perfectly good outcome.
Yes, and often that is the better arrangement. We can embed alongside your developers, take one workstream while they take another, or pick up an existing codebase. For inherited code we start with a short audit so both sides know what we are dealing with before committing to a timeline.
Small changes are absorbed. Anything that moves the date or the price gets written up as a change note with both impacts stated, and nothing starts until you approve it. The point is that there are no surprises at invoicing — you should always know what a decision costs before you make it.
For anything beyond a small, well-defined piece, yes. A paid discovery phase of one to two weeks produces a scope, an architecture outline and a costed plan — which you own and are free to take to another supplier. Quoting a complex build without it produces a number that is wrong in one direction or the other.
We agree the success measures before starting and instrument for them during the build, so the data exists from launch day rather than being retrofitted. That might be conversion rate, time saved per week, support ticket volume or crash-free sessions. If a number cannot be named up front, that is usually a sign the scope is not clear yet.
Still not sure what you need? Talk it through with an engineer.
(480) 945-1963
READY WHEN YOU ARE
When was your last tested restore?
A 30-minute call is usually enough to tell you whether we are the right fit, what it would take, and roughly what it would cost. No deck, no pressure.