The Challenge
A day surgery and imaging centre depended on its systems to run theatre schedules, store patient records and send large scan files to specialists. Its network was slow when moving imaging files, older computers were no longer receiving security updates, and backups were stored on a single on-site drive. Industry reports of ransomware attacks on clinics made the board concerned that one incident could stop patient care and expose sensitive health information.
Our Solution
Telco took over the centre’s IT under a managed services plan. We upgraded the network so imaging files move quickly between scanners, reporting stations and specialists, and replaced unsupported computers. Clinical systems, staff devices and guest Wi-Fi now run on separate networks. We added endpoint protection, multi-factor authentication, encrypted email for sharing patient information, and automated, encrypted off-site backups with a tested disaster recovery plan. Our team monitors everything 24/7 and handles updates outside clinic hours, so there’s no disruption to patient care.
The Results
- Imaging files delivered to specialists up to 5x faster
- All devices fully supported and kept up to date
- Encrypted off-site backups with recovery tested every quarter
- IT setup aligned with health privacy and data protection requirements
